Refund &
Cancellation Policy
We want every project to go well, and we keep our refund rules simple so you know where you stand before you start.
Last updated: 09 Nov 2026
1. Fixed-price projects
Before work starts: you get a full refund of the 50% deposit, minus any payment processing fees.
After work has started: The 50% deposit is non-refundable. It covers time reserved for you and work already done.
After a stage is delivered: you pay for completed stages at the rates in your proposal, and work on later stages stops.
After final delivery: no refund. If something isn't as agreed, tell us within [7] days and we'll fix it within the agreed revision rounds.
If you reject the work: no refund for work already done. Rejected designs stay owned by Stellar Studio, and you may not use them.
Any files or content you share during a project
If we cancel a project for reasons on our side, we'll refund any amount paid for work not yet delivered.
2. Monthly retainers
Cancel or pause anytime by email before your next billing date.
The current month isn't refunded or prorated; you keep access to the retainer until the end of the paid period.
Paused retainers resume at the then-current rate.
3. Template store purchases
Because templates, design systems, icons and prompts are digital products you can download instantly, all sales are final once the files have been downloaded or accessed. We'll give a refund or replacement if a file is broken, missing, or significantly different from its description and we can't fix it within [14] days. Contact us within [14] days of purchase.
4. How to request a refund
Email [hello@stellarstudio.in] with your invoice or order number and the reason. We reply within 7 business days.
Approved refunds go back to the original payment method (bank, PayPal, Wise or Stripe) within 5–10 business days. Transfer and conversion fees are not refundable. This policy doesn't limit any rights you have under consumer laws that apply to you.
